AI Voice Engagement for Retail Businesses
Keep your customers informed, engaged, and coming back — without adding staff.
VirtualForce runs personalised outbound voice calls on behalf of retail businesses — notifying customers about their orders, collecting feedback, promoting new stores, and more. Natural South African voices, fully automated, at whatever scale your operation requires.
What we can do for your retail operation
Customer Feedback & NPS
Automatically call customers after a purchase or interaction to collect satisfaction scores and feedback — giving you real insight without manual follow-up.
NPS Survey Call
AI Agent Danny collects a customer satisfaction score after a purchase
Support Feedback
AI Agent Emma follows up on an upcoming monthly premium
Order & Delivery Notifications
Keep customers informed at every step — from dispatch to collection — reducing inbound queries to your support team.
Order Dispatch Confirmation
AI Agent Nicole confirms to a customer that their order is on its way
Order Ready for Collection
AI Agent Cheyenne notifies a customer their order is ready to collect in store
Store & Promotions Outreach
Reach customers proactively when something relevant happens near them or in their account.
New Store Opening
AI Agent Exafrika lets a customer know a new store is opening nearby
Store Visit Trigger
AI Agent Ava follows up with a customer after a store visit
Loyalty & Rewards
Remind customers about rewards they haven’t used — driving return visits and reducing loyalty programme churn.
Loyalty Reward Reminder
AI Agent Hannah reminds a customer about an unused loyalty reward
Birthday Greeting
AI Agent Hendrik reaches out to a customer on their birthday with a personalised message
Account & Credit Notifications
Notify customers about store card approvals, refunds, and account updates — reducing inbound calls and improving customer experience.
Store Card Approval
AI Agent Sekou notifies a customer their store card application has been approved
Refund Processed
AI Agent Etienne confirms to a customer that their refund has been processed
Account Overdue Reminder
AI Agent Mfeka reminds a customer their account is overdue and outlines next steps
Service Notifications
Keep customers in the loop when something changes on their account or service.
Service Restoration Confirmation
AI Agent Thandi confirms to a customer that their service has been restored
Fully POPIA-compliant on every call
Every call manages opt-out requests and data handling in line with POPIA requirements — so your customer engagement is always compliant.
Ready to engage your retail customers at scale?
Tell us about your business and what you are looking for. We will get back to you to understand your requirements and put together the right solution.